How to use this site;

To purchase goods from us you will need to register.  For this you will create an account which we will save so you won't need to do it again next time you visit us, or you can buy from us as a one off and we won't retain your details.

Choose your items from the categories and click on 'add' to place them in your shopping basket. When you have finished shopping you can 'check out' and pay for your order, you will be asked for your card number and security details.  We accept VISA, Maestro, Mastercard,

We will then carefully pack and post your order.

Should you wish to pay by cheque, please write to us with your order (no need to use the online system) and send us a cheque for the full amount including postage made payable to QGBI Enterprises.

We are happy to accept returns and cancelled orders. You can cancel any order within seven working days of receipt. 

Please contact us in writing with your order reference, name, address, details of what goods you are returning and why by letter, fax or email to the addresses below. 

The Quilt Museum Shop

Quilt Museum and Gallery

St Anthony's Hall

Peasholme Green



Fax 01904632 394


Returned items should be sent to the above address. Don't forget to include a copy of your receipt/delivery note within the parcel.  

We request that you ensure goods are adequately packaged and suggest postage insurance.  For cancelled orders the customer is responsible for the return postage but we will refund the costs of goods and original delivery charges as appropriate. 

If your return is due to our error or faulty stock we will re-imburse your return delivery costs.

We will fully refund your order within 30 days of your notice to us of cancellation or return of faulty items.

Returns will not effect your statutory rights.

Our Privacy Policy

1. Introduction and General Terms

Festival of Quilts Ltd. is committed to protecting your personal information when you are using our services. We want our services to be safe and enjoyable environments for our customers. This Privacy Policy relates to our use of any personal information you provide to us through the Quilt Museum Shop website.
In order to provide you with the full range of services, we are sometimes required to collect information about you.
This privacy policy explains the following:

  • what information Festival of Quilts Ltd. may collect about you;
  • how Festival of Quilts Ltd.  will use information we collect about you;
  • whether Festival of Quilts Ltd.  will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on the Quilt Museum Shop websites and how you can reject these cookies.

As set out above, Festival of Quilts Ltd.  is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. What information will Festival of Quilts Ltd. collect about me?

We may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested, you enable Festival of Quilts Ltd. to provide you with the services you select.

Festival of Quilts Ltd also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

3. How will Festival of Quilts Ltd. use the information they collect about me?

Festival of Quilts Ltd. will use your personal information for a number of purposes including the following:

  • For providing services to you in the way of sending goods to your address.
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered on e.g. to provide you with the most user-friendly navigation experience.

Where XXXX proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

4. When will XXXX contact me?

Festival of Quilts Ltd. may contact you:

  • in relation to the order you have placed on the website to ensure that we can deliver the services to you;
  • where you have opted to receive further correspondence;

5. Will I be contacted for marketing purposes?

Festival of Quilts Ltd.  won’t contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.

6. Will Festival of Quilts Ltd. Festival of Quilts Ltd. share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

7. Changes to Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to the Quilt Museum Shop website. The date of the most recent revisions will appear on this page.

8. Contacting Festival of Quilts Ltd.  about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;

Catherine Candlin

Festival of Quilts Ltd.

St Anthony’s Hall

Peasholme Green



01904 613 242


9. Security


Credit card details are entered on a secured page and that they are transferred using SSL technology. ‘We use Sage Pay to collect/process transaction information’ and you can view their privacy policy at

Stock Descriptions

We endevour to have accurate and informative information about all of our products, and will act quickly to correct information should errors be made aware to us. If you are in doubt about a product or require more information please contact us remembering to include the product reference number and or description. 

Please be aware that colours and pictures are given as a guide only to best aid a product description, and do not act as a colour swatch as colours will appear differently on a computer screen.

Please be aware that goods on sale in our online shop are also available in our gift shop.  Your order is reserved for 60 minutes but if you do not check out in that time goods will be made available to other customers again and you will have to place them once again in your basket if you wish to continue shopping.  It will only be possible to add items to your basket which are in stock, should you require an out of stock item please contact us and can reserve goods for you whenever possible.

We reserve the right to cancel an order if

  • we do not have sufficient stock to complete the order
  • we do not deliver to your area
  • one or more goods was listed at an incorrent price due to typographical error either by us or our suppliers.
If we do cancel your order we notify you by email or 'phone and refund your account with out apologies for any inconvenince caused.